Questions, answered
Can’t find it here? Reply to any of our emails, or write to us. A real person answers.
Where’s my order?
Your order has its own page, linked in every email we send. It shows where your build is, the preview when it’s ready, and tracking once it ships. Lost the email? Write to us from the address you ordered with and we’ll send the link again.
How long does it take?
- Your own idea, photo or drawing: we send a preview, usually within 1 to 3 days.
- Ready-made gallery designs: no preview to wait for. They go to the printer straight away (or after you check your words, if you added any).
- Then: printing takes a few days, and delivery about 5 to 10 business days. We email tracking when it ships.
Can I change the design?
One round of changes is included: tell us what to change on your preview page. Changing only the background or the words is quick, since we don’t need to rebuild. Nothing is printed until you approve it.
What does it cost?
- Prices, shipping and any extras are shown before you pay.
- Several gallery designs in one basket: every item after the first is 15% off, and they ship together.
Where do you ship?
The United States, Canada, Australia and New Zealand. Framed posters can’t go to Australia yet.
Canada, Australia and New Zealand: depending on where your order is printed, your country may charge import tax (GST/HST) or duties when it arrives; the carrier collects these, not us.
It arrived damaged, or the print is wrong
Sorry! Email us within 30 days with photos of the item, the packaging and the shipping label. Once our print partner confirms it, we reprint it for free.
Can I cancel?
- Before you approve your preview: yes, full refund. Just email us.
- After you approve it: it’s already being printed just for you, so we can’t cancel it.
What can you build?
Almost anything: pets, homes, favorite places, a kid’s drawing, an inside joke. We don’t copy other people’s brands, logos or characters (cartoon, movie or game characters), and we don’t build real people without their OK. If we have to turn an idea down, you get a full refund.
A real place: we build it from OpenStreetMap, the free world map. You’ll recognize your street, the paths and the trees; the colors of each house and roof are our best guess, since maps don’t record them.
Is it a gift? Can it go straight to them?
Yes. Put their address at checkout and add a gift note when you order; the note goes in the package. Or give a gift card and let them choose.
What happens to my photos?
They’re used only to make your build, never shown in the gallery, and deleted 60 days after your order ships. More in our privacy policy.
Are you Minecraft?
No. Our builds are made of blocks, but we’re not affiliated with, endorsed by or connected to Mojang or Microsoft.
The full details are in our terms.